Years ago, I had the privilege of working at a company with a well-earned reputation for how it treated its people. At the time, I was the Director of Organizational Development and Learning, and I...

Years ago, I had the privilege of working at a company with a well-earned reputation for how it treated its people. At the time, I was the Director of Organizational Development and Learning, and I...
When we think about communication in organizations, I’d argue it’s one of the least well-executed functions—yet one of the most critical for employee engagement and productivity. The challenge isn’t...
I’m sure I’m not alone in believing that momentum is critically important to the success (or failure) of an agency. But it’s not just about momentum—it’s about the direction that momentum is taking...
Morning huddles have long been a staple of effective team operations. Popularized by frameworks like The Rockefeller Habits, these quick daily gatherings help teams align on priorities and set the...
When I first thought about starting a professional services business, I had this idea in my head that it was going to be one of the simplest types of businesses to run. No factories, no massive...
One of my favorite stories about simplifying work comes from my time at GHSP, where Jerry Scott was CEO. It was a period of rapid growth for the company, and keeping up with the opportunities before...
Key Performance Indicators (KPIs) are often viewed as tasks—a number to hit, a box to check, or a goal to meet. But KPIs can be so much more. The million dollar question is “why does this KPI...
When we first started MINDSCAPE, I quickly realized I was leading in unfamiliar territory. If I had been completely honest with myself back then—though only in my head—I would have admitted I had no...
Michelangelo’s tomb in the Basilica of Santa Croce in Florence bears the inscription “Ancora imparo”—“I am still learning.” Whether or not these were truly his words, I don’t know. And whether or...
As a kid growing up in the 80s, I was a sports fanatic. Football, basketball, baseball, track, cross-country—even a season of hockey—filled my calendar. Sports were more than a pastime; they were my...
This week, I had the privilege of meeting a senior leader in a local company responsible for global supply chain, purchasing, and logistics. Our conversation centered around all the critical...
Yesterday, I had the privilege of teaching the LeaderWork class to a group of ten leaders spanning the spectrum from a CEO to four frontline leaders. The discussions reaffirmed what I believe is one...